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Job Summary :
Harvard University Health Services has a unique healthcare leadership opportunity for an experienced clinical leader with a passion and a commitment to delivering high-quality patient care. In this role, you will oversee Internal Medicine and Urgent Care, providing clinical direction, ensuring practice quality and safety, and collaborating closely with the Medical Director of Urgent Care, Athletics Head Team Physician, and Team Leaders. Additionally, the position involves being an agent for change, promoting interdepartmental collaboration, working with senior directors, and actively participating in medical education initiatives for clinical staff at HUHS, as well as for Fellows, residents, and medical students at Harvard Medical School and affiliated hospitals. This position is 50% FTE effort towards leadership/administrative responsibilities and 50% FTE direct patient care .

Position Description :
Leadership & Management

Meets regularly with Internal Medicine clinicians to review feedback/data from various sources including billing, MassPAT, Press-Ganey, outstanding notes, Peer Review, the Practice Manager, and Patient Advocate.
Directs the activities of Internal Medicine and Urgent Care, meeting weekly with the clinical team leaders and management team.
Meets regularly with the satellite medical directors and as needed with members of Internal Medicine, Urgent Care, and satellites to provide coaching and support.
Meets regularly with the Athletics Head Team Physician.
Has outpatient and inpatient responsibilities as a practicing physician. Advises clinical staff and serves as a consultant in unusual and difficult medical issues.
Assists in the development and implementation of department policies, goals, and objectives. Advises the Senior Director, Chief Medical Officer, and other staff on clinical policy and procedural issues and program planning.
Leads strategic projects and communicates progress to stakeholders.
Participates in recruitment, including interviewing and making recommendations for staffing, hires, and promotions.
Quality & Safety

Assists the HUHS Patient Advocate in reviewing and mediating patient complaints related to specific clinical providers within Internal Medicine and Urgent Care or with general/specific service issues.
Supports the Director of Healthcare Quality and Patient Safety, assisting in the implementation of appropriate and effective quality improvement projects. Oversees departmental quality assurance efforts and utilization management activities for inpatient and outpatient services.
Assists in the initiation and implementation of appropriate and effective quality improvement projects. Oversees departmental quality assurance efforts and utilization management activities for inpatient and outpatient services.
Reviews adverse outcomes or near misses by conducting root cause analysis with an interdisciplinary team.
Education, Training & Professional Development

Plans, participates in, and/or directs the instruction of Fellows, Residents, and medical students.
Works with Residency administrators annually to accommodate new interns and determine preceptors; meets with interns and preceptors throughout the year.
Promotes education of clinical staff through coordinating weekly medical grand rounds and continuing medical education.
Works closely with appropriate staff to review new techniques, explain changes, discuss problems, exchange information, and ensure input in decision-making.
Budgetary

In conjunction with Practice Managers and the Finance Department, prepares yearly operating and capital budgets for Internal Medicine and Urgent Care in accordance with established guidelines.
Monitors, reviews, and analyzes Internal Medicine and Urgent Care budgets in relation to departmental and HUHS performance and needs. Alerts Administration to events that could result in year-end budget variances. Submits variances to HUHS Budget Office. Adjusts spending to meet budget targets.
Identifies cost-effective measures and interventions, implementing them with appropriate approvals, smoothly and effectively.
External/University Contacts

Fosters and monitors HUHS relationships with clinical leaders at affiliated hospitals to ensure continued high quality of care for emergency and hospital care at those institutions.
Represents HUHS at professional and University meetings, as appropriate.
Other

Reviews and documents medical conditions of incoming students and parent letters, ensuring PCPs are aware of their patients’ diagnoses.
Basic Qualifications :
Board Certified in Medicine. Doctor of Medicine with licensure in the State of Massachusetts. Substantial clinical experience and authoritative knowledge of clinical principles, practices, and techniques. 5-7 years of experience in an ambulatory medical practice setting and in medical staff administrative leadership

Additional Qualifications and Skills :
Demonstrated skills in effective communication, diplomacy, leadership, and teaching. Ability to function as a professional role model. Commitment to high quality, cost-effective health care and principles of group practice. Good working knowledge of regulations, policies, standards, and administrative practices related to health services. Experience in quality assurance/improvement, supervision, and utilization management. Ability to understand complex management and financial issues.

Certificates and Licenses :
Doctor of Medicine and Board Certified in Medicine.
Physical Requirements :
Working Conditions :
Additional Information :
Harvard University Health Services (HUHS) is a campus-based healthcare organization devoted exclusively to members of the Harvard community— students, faculty, staff, eligible post-doctoral fellows, retirees, and their families. Our work includes multi-specialty ambulatory medical care, behavioral and mental health services, health insurance plan oversight, massage and acupuncture, health education, campus public health, immunization compliance, and promotion of overall wellbeing. HUHS has four locations across Harvard University’s Cambridge and Boston campuses including the main location in the Smith Campus Center, satellite clinics at Harvard Law School and in the Longwood Medical Area, and Athletics/Sports Medicine at the Dillon Field House. In the fiscal year 2022, HUHS had 116,000 patient visits.
Benefits :
We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Commitment to Equity, Diversity, Inclusion, and Belonging :
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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