Under the supervision of the Director of Student Wellness Promotion and Services, the Student Health Liaison is primarily responsible for supporting the programmatic and administrative efforts for Student Wellness Promotion and Services (SWPS). This position works in collaboration with the Counseling professional staff, administrative staff, contracted wellness service providers, graduate interns, and student employees (Peer Wellness Educators). Collectively, this position works to deliver essential holistic wellness education and resource information to a diverse community of student musicians and performing artists.
The Student Health Liaison works collaboratively with other members of the SWPS team to develop community-wide messaging and outreach to increase access to health services, promote healthy choices and prevent negative health consequences.
This position will be cross-trained to support operational processes related to health services (e.g. health insurance compliance, immunizations compliance, counseling referrals, medical withdrawals/returns).
MINIMUM JOB QUALIFICATIONS: Bachelor’s level public health, social work, psychology, education, health sciences, or related field; or equivalent experience. Masters preferred. Experience working in a college, university or healthcare environment preferred. Specific skills and experience in health services relevant to late adolescents/young adults, counseling services, and/or student affairs in a higher education environment preferable.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: Provide frontline support and system navigation for the Health and Wellness satellite office, which may include assisting walk-in Berklee community members with questions, receiving and greeting visitors, assisting students in making wellness service appointments, providing referral assistance to the institution’s contracted health care facility, assisting students with basic questions about immunizations and the student health insurance plan and elevating inquiries to the appropriate staff member as necessary, answering phone calls, and monitoring and assisting in responding to office email and social media accounts.
Supervise and train student employees who assist with frontline coverage and office duties if needed; also, support coordination of student employment work schedules. Support development of training manuals for Peer Health Educators.
Assist in managing, creating, and maintaining all Health and Wellness webpages, newsletter submissions, social media accounts, print materials, student mailing list, programming calendar, and coordinate all communications from the Health and Wellness staff office.
Coordinate the administrative aspects of the SWPS staff office, including but not limited to: reserving spaces for on-campus wellness classes, events, clinics and programs; managing the online appointment booking software for wellness services; assisting the contracted wellness service providers with administrative and technical needs; monitoring and ordering supplies; processing payments for providers and vendors.
Collaborate with the Health and Wellness staff on the coordination and delivery of wellness campaigns, programs, and services.
Continually identify and monitor emerging student resource and informational needs as it relates to wellness, and implement appropriate strategies for addressing those needs.
Assist with utilization and trend data collection and assessment.
Assist the Director of SWPS and Counseling on special projects, such as those specifically related to the donor-funded Reach Out initiative program.
Represent the Health and Wellness staff office at outreach programs and events.
Participate in departmental, divisional and college-wide committees.
Serve as a member of the response team for public health outbreaks and concerns.
Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Bachelor’s degree in public health, social work, psychology, education, health sciences, or related field; or equivalent experience.
Ability to work in a culturally diverse environment and interact with culturally diverse individuals.
Interest in the intersections of health and wellness and equity; ability to incorporate social justice at the core of health and wellness curricula, programs, and messaging.
Excellent written and oral communication skills and ability to effectively communicate both individually and in group settings.
Working knowledge of a variety of health topics impacting college-aged populations.
Working knowledge of behavior change theories and the social ecological framework.
Familiarity with social marketing and communications strategies.
Demonstrated interpersonal skills and the ability to understand and address the concerns of college students with empathy.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
Experience working in a college, university or healthcare environment. Specific skills and experience in health services relevant to late adolescents/young adults, counseling services, and/or student affairs in a higher education environment preferable.
Experience working with, or advising, young adults or college students.
Skills in planning, implementing, and evaluating theory- and evidence-informed health education campaigns, programs, and services.
Proven ability to work independently when needed, with little supervision or guidance.
WORK ENVIRONMENT: Supervisors are responsible for maintaining an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed indoors and primarily in an office setting. The noise level is usually low to moderate. While performing the duties of this position, the employee may be required to travel.
SPECIAL WORKING CONDITIONS, PHYSICAL REQUIREMENTS, ETC.: Position is contingent upon continued grant funding.